Hi! We are Manyone

A new breed that combines the best in creative thinking, strategy, and technology. We’re built to help businesses drive strategic change led by world-class execution at speed. A consultancy designed for tomorrow.

We’re a rapidly growing organisation, with an ever-increasing international footprint. Our teams work from 14 offices in 12 countries. From London to Singapore, Denmark to Sao Paolo, Manyone is a global team of teams.

For our Frankfurt or Cologne branch, we’re looking for you! A Lead Service Designer who wants to be part of a tightly-knit team working across disciplines and team boundaries to deliver industry-shaping design and strategy solutions to businesses both in Germany and worldwide.

Do what you love

As a Lead Service Designer, you will be responsible for the end-to-end design perspective of a service. Additionally, you will combine qualitative and quantitative research, organizational and market analysis, problem-solving and business planning methods into strategic recommendations.

  • You lead the service design stages of a project, translating research insights into memorable and differentiating user experiences
  • You scope, plan and lead service design projects and provide engaging strategic consultancy to our clients
  • You map and visualize user insights and experiences to help shine a bright light on the challenges and opportunities of our clients
  • You prepare, coordinate and participate in a wide array of exciting research endeavours
  • Solving complex problems and creating meaningful concepts for a fast-paced, changing world
  • You are the chief storyteller with the ability to create a visualization of concepts
  • You will inspire colleagues and clients as you deliver thought-provoking leadership and strategic direction
  • Providing supervision and contribution to large accounts and business development opportunities

What makes us curious

  • You have at least 10+ years of experience in the development and implementation of digital product innovations
  • You have a master graduate in business, design, research or other relevant educational background
  • A problem solver, with ideas that challenge the ordinary, together with the drive to bring them to life
  • A great communicator and workshop facilitator and a solid client partner, able to listen, advise and build strong relationships with our clients
  • Experience in creating convincing presentations and designing workshops – successfully facilitating the most senior clients
  • Experience with service design methods, implementation of market and competition analyses and creation of business cases
  • Knowledge in the development and evaluation of customer-related KPIs in the area of digital products
  • You are always up to date and know the current trends and innovations in the industry and act as a creative impetus

We hope you choose us

Because we offer:

  • Manyhomes: A truly international work environment with the opportunity to work across teams and cultures + spend a week per year in one of our 14 offices (we pay for flights & accommodation)
  • Trust: You decide when you want to collaborate with colleagues in the office and when you need some focused time at home
  • If you do come to the office: A brand new office space with lots of room to be creative together and state-of-the-art equipment
  • No design divas – at Manyone we value true collaboration and shared learning
  • Tons of learning and development opportunities + a dedicated 1.000€ annual development budget and paid time off
  • Tax-Free Benefits that cover mobility-, health- and many more budgets
  • We understand the struggles parents might be facing in terms of childcare, that’s why we added 2 more child-sick days to the statuatory amount

Help us shape everything that’s next.

We are a strategy-design hybrid combining the best in creative thinking, strategy, and technology. Built to help businesses drive fast strategic change led by world-class execution—a consultancy designed for today and tomorrow.

Our team of 350+ designers and strategists are on a fantastic journey to create a better future for businesses, people and the planet. We work with leading global companies such as Amazon, Novo Nordisk, Microsoft, Deutsche Telekom, Lufthansa, and many more from our fourteen offices across Europe, the Americas and Asia.

Visit manyone.com/way to learn more about who we are and the company we’re building.

Note that you can apply for this job in English or in German.