Hi! We are Manyone

A new breed that combines the best in creative thinking, strategy, and technology. We’re built to help businesses drive strategic change led by world-class execution at speed. A consultancy designed for tomorrow.

We’re a rapidly growing organisation, with an ever-increasing international footprint. Our teams work from 13 offices in 11 countries. From London to Singapore, Denmark to Sao Paolo, Manyone is a global team of teams.

For our Frankfurt branch, we’re looking for you! A Senior Service Designer who wants to be part of a tightly-knit team working across disciplines and team boundaries to deliver industry-shaping design and strategy solutions to businesses both in Germany and worldwide.

Do what you love

As a Senior Service Designer, you will be responsible for the end-to-end design perspective of a service. You will identify gaps and opportunities for end users and the organization across all touch points within both digital and non-digital services, ensuring customer and business value.

  • You lead the service design stages of a project, translating research insights into memorable and differentiating user experiences
  • You scope, plan and lead service design projects and provide engaging strategic consultancy to our clients
  • You map and visualize user insights and experiences to help shine a bright light on the challenges and opportunities of our clients
  • You prepare, coordinate and participate in a wide array of exciting research endeavors
  • The user takes the center stage for you: You examine their behavior and the context of use, develop personas, customer journeys and design service blueprints.
  • You have led digital projects and are well versed in design thinking or lean UX methods in order to use them specifically in the design process.
  • You are driven by the design of the entire innovation process, strategic product conception and the development of the value proposition based on clearly defined KPIs

What makes us curious

  • You have at least 6+ years of experience in the development and implementation of digital product innovations
  • You have a master graduate in business, design, research or other relevant educational background
  • A problem solver, with ideas that challenge the ordinary, together with the drive to bring them to life
  • A great communicator and workshop facilitator and a solid client partner, able to listen, advise and build strong relationships with our clients
  • Hands-on when needed: Proficient in sketching, visualizing, prototyping and other service design techniques like value proposition, journey mapping, service specification, blueprinting, testing, etc.
  • Experience with service design methods, implementation of market and competition analyzes and creation of business cases
  • Knowledge in the development and evaluation of customer related KPIs in the area of digital products
  • You are always up to date and know the current trends and innovations in the industry and act as a creative impetus.
  • In addition to an analytical thinking, you bring joy in dealing with people and their needs

We hope you choose us

Because we offer:

  • Manyhomes: A truly international work environment with the opportunity to work across teams and cultures + spend a week per year in one of our 13 offices (we pay flights & accommodation)
  • Trust: You decide when you want to collaborate with colleagues in the office and when you need some focus time at home
  • If you do come to the office: A brand new office space with lots of room to be creative together and state of the art equipment
  • No design divas – at Manyone we value true collaboration and shared learning
  • Tons of learning and development opportunities + a dedicated 1.000€ annual development budget & paid time off
  • Tax-Free Benefits that cover mobility-, health- and many more budgets
  • We understand the struggles parents might be facing in terms of childcare, that’s why we added 2 more child-sick days to the statuatory amount

Help us shape everything that’s next.

We are a strategy-design hybrid combining the best in creative thinking, strategy, and technology. Built to help businesses drive fast strategic change led by world-class execution—a consultancy designed for today and tomorrow.

Our team of 250+ designers and strategists are on a fantastic journey to create a better future for businesses, people and planet. We work with leading global companies such as Amazon, Novo Nordisk, Microsoft, Deutsche Telekom, Lufthansa, and many more from our eleven offices across Europe, the Americas and Asia.

Visit manyone.com/way to learn more about who we are and the company we’re building.

Note that you can apply for this job in English or in German.